Privacy Policy

1. About this policy

RiverStacks provides software that helps poker rooms and their guests manage table availability, seat requests, waitlists, seating and attendance. Players may also maintain optional personal session notes and financial tracking that is private to them.

RiverStacks does not provide gambling, wagering, payment, wallet, money-transfer or cashier services.

2. Data we collect

• Account and profile data, including name, email address, telephone number, profile image, authentication status, venue membership, role and preferences.
• Venue and operational data, including tables, games, stakes, seat requests, waitlists, holds, seating, attendance, movements, departures, staff assignments, floor requests, notes and audit history.
• Optional Player-private notes, buy-ins, rebuys, add-ons, cash-outs, prizes and bankroll information. This is personal tracking only and is not visible to Operators or Dealers through RiverStacks.
• Event saves, reminders, campaign participation, qualifying attendance, points, rank, notifications and support communications.
• Device and technical data needed for security, sign-in, push notifications, diagnostics, connectivity and synchronization.

3. How we use data

• Create, authenticate and secure accounts and connect users to the correct venue and role.
• Display live tables and availability and manage requests, waitlists, seating, attendance and floor operations.
• Provide Player-owned tracking, events, attendance-based campaigns, leaderboards and analytics.
• Deliver account, operational, support and push communications.
• Prevent misuse, investigate incidents, maintain audit records, improve the service and comply with applicable law.

4. Venue responsibilities

Poker rooms and casinos control the venue information and operational records entered by their authorized staff. They are responsible for lawful use, limiting staff access and providing venue-specific notices required by law.

RiverStacks controls account administration, service security, Player-private tracking and direct support. Requests involving venue-created records may require coordination with the venue.

5. When data is shared

RiverStacks does not sell personal data and does not disclose Player-private financial tracking to venue Operators or Dealers.

• The linked venue, subject to role restrictions.
• Infrastructure, authentication, hosting, database, email, notification, analytics, security and support providers acting on our behalf.
• Apple, Google and Expo where required for app distribution or notifications.
• Professional advisers, regulators, courts or authorities where legally required, or a successor to the RiverStacks service subject to safeguards.

6. International processing

Some providers may process data outside India. RiverStacks uses providers and safeguards intended to protect personal data and follows applicable cross-border restrictions.

7. Data retention

Where retention is required, use is restricted and unnecessary identifiers are removed or de-identified where reasonably possible.

• Account and preference data is generally kept while an account remains active.
• Player-private tracking is kept until the Player removes it or requests account deletion, subject to backup and legal requirements.
• Attendance, seat-assignment, staff-activity and audit records may be retained for legitimate operational, security, dispute-resolution or legal purposes.
• Invalid push tokens are removed or disabled. Security logs and protected backups may remain for a limited period before scheduled deletion.

8. Security

RiverStacks uses authenticated access, role-based permissions, encrypted connections, database access policies, restricted private-data interfaces and audit records. No electronic service is completely secure, so users must protect passwords and shift PINs and promptly report suspected unauthorized access.

9. User choices and rights

Official attendance cannot be edited as private Player tracking. Questions about venue attendance should be raised with the venue or RiverStacks support.

Send requests from the registered email address to info@riverstacks.com. Reasonable identity verification may be required.

• Request access to or correction of personal data.
• Request deletion of an account and eligible personal data.
• Withdraw consent where processing depends on consent.
• Change preferences or raise a privacy grievance.

10. Notifications

Optional push notifications can be disabled in device settings or RiverStacks preferences. Essential account, authentication, security and service messages may still be sent when necessary.

11. Age requirement

RiverStacks is not intended for anyone under 18. Users must also meet the legal age, entry rules and participation requirements of the relevant venue and jurisdiction.

12. Changes to this policy

RiverStacks may update this policy when the service, legal requirements or data practices change. The revised date will be shown and material changes may be communicated through the app, website or registered email address.

13. Privacy grievances and contact

Amrit Navlani, trading as RiverStacks; Pune, Maharashtra, India; info@riverstacks.com; https://www.riverstacks.com.

Use the subject “Privacy request” or “Privacy grievance” and include the account email and a clear description. RiverStacks normally acknowledges a grievance within seven business days and aims to resolve it within 30 days, subject to verification and complexity.