Account & data deletion

1. Right to request deletion

Deletion is permanent and removes access to the Player or Staff service associated with the account.

2. How to request deletion

Use the Account and data deletion option in RiverStacks, or email info@riverstacks.com from the registered address with the subject “RiverStacks account deletion request”.

• Include the account holder's name and registered email address.
• Include the registered telephone number if available.
• State whether the request concerns the whole account or one venue relationship.
• Never send a password, shift PIN or private session amounts.

3. Identity verification

RiverStacks verifies that the requester controls the account, normally through the registered email address or reasonable additional information. RiverStacks never asks for a password or Dealer PIN by email. Processing begins after verification.

4. What deletion removes

Staff access, duty status and active assignments are disabled when a Staff account is deleted.

• Login access and profile information.
• Personal preferences.
• Player-private notes and financial tracking.
• Saved events and reminders.
• Push tokens and device associations.
• Notification records no longer required.
• Pending requests and unneeded venue-link records.

5. Information that may be retained

Retained data is limited, protected and not used for unrelated purposes. Identifiers are removed where practical. Player-private financial tracking is never converted into a venue record or disclosed to Operators or Dealers.

• Official attendance and seat-assignment history.
• Append-only staff and security audit records.
• Information needed to resolve disputes, investigate misuse, prevent fraud, defend legal claims, comply with law, or allow protected backups to expire.

6. Venue unlinking instead of deletion

A Player may ask to end one venue relationship without deleting the whole account. Unlinking may end future access while preserving official records the venue may lawfully retain. Clearly state that the request is for venue unlinking.

7. Processing time

RiverStacks normally completes a verified request within 30 days. If a request is unusually complex or data must lawfully be retained, RiverStacks will explain the status and additional time. Save anything needed before deletion because deleted private tracking cannot be restored.

8. Effect of deletion

• The user can no longer sign in with the deleted account.
• Active sessions, assignments and pending operational requests are ended or transferred as appropriate.
• Optional private tracking is no longer available.
• Re-registration creates a new account and does not automatically restore deleted information.
• Historical venue records may be linked only where lawfully retained and properly verified.

9. Contact

Amrit Navlani, trading as RiverStacks; Pune, Maharashtra, India; info@riverstacks.com; https://www.riverstacks.com.